Every call and message, in one place.
Odjo is an AI front desk for your practice, configured to how you work. Every call, message and form in one place, against the right person.
The voice receptionist
A voice AI receptionist for your practice, that never lets a call ring out.
Odjo picks up every call in under a second, day and night, in more than 20 languages. Configured to your practice: your services, your diary, your wording.
- Answers on the first ring
However many calls land at once. Never a busy tone, never voicemail.
- Speaks the caller’s language
More than 20 languages, spoken naturally. The transcript lands on the record in English.
- Configured to you
It knows your services, prices and hours at every site, and answers each caller correctly. Not a phone tree, not a script.
- Books, triages and routes
It hears what the caller needs, then books it or passes it on with full context. Anything clinical or sensitive goes straight to a person, and the team is notified.
It sits alongside the system you already run. Your diary and your records stay exactly where they are.
The gap
On a busy morning, the calls ring out. With Odjo, every one is answered.
A. Marsh
REC-4712 · Appointment · new enquiryOne desk, every channel
Four channels at once. One place to catch them.
Four channels in ten minutes, on four systems, while someone is with a person. One person on the desk, and no single place holds it all.
One thread
One person. Every channel, in order.
Phone, text, web chat and walk-in gathered on one thread, with full call transcripts. Whoever picks it up sees the whole history.
A. Marsh
Returning · BarkingCalled about an appointment. Asked for this week.
Enquiry created · matched to A. Marsh
Booked with the practitioner · Wednesday 2pm
Rescheduled online to Thursday
Attended. Next next appointment set.
One person, one thread.
They ring, then text, then walk in. It all lands in one place.
One question, one answer.
Where did the A. Marsh enquiry get to? Open the thread.
Intake
Every way in, booked in one place.
Phone, text, web chat, email and documents. Five ways a person reaches you, and one diary they all book into.
Answered immediately, however many land at once. Books into the diary live; hands over to a person when it should.
The message a person sends from the car park. It replies in their language and keeps it all on one thread.
The enquiry that comes in at 9pm from your website. It books while they are still on the page.
The longer email with three questions in it. It pulls out what is being asked and drafts a reply for the desk.
The referral or form a person sends over. It attaches to the right thread and pulls out the details the desk needs.
The recall list
Everyone due, reached in time.
The recall list is the easiest thing to let slide. A small team works the top by hand; the rest quietly ages. These are people who would have come back.
+ 42 more due, still waiting to be called
By hand, only the top of the list gets reached. Most people due are still waiting.
An illustrative worklist where each row is one person due their next appointment. Worked by hand, only the top of the list is reached and most stay waiting. With Odjo, the whole list is booked, top to bottom.
Consent is checked before anyone is called. No agreement, no call.
Calls happen at reasonable times of day, never late or early.
Anyone who opts out of calls is flagged, and never called again.
Every site
Every site, one view.
Each practice has its own inbox on different systems. Head office sees all of them; a site manager sees only their own.
Works with what you run
It fits the way you already work.
No migration and no rip-and-replace. Odjo handles the front desk and hands the booking to the system you already use to run the practice.
Sits alongside
It works with the system you already run and books into your diary.
Keeps your numbers
People dial exactly what they always have. Nothing on your door or website changes.
Old or bespoke
Three sites or thirty — it connects to what you have.
Ask it anything
Ask in plain words, get a straight answer.
Ask a plain question about your people and sites. Get an answer from your own information.
The whole front desk
One place for everything that comes in.
Every call, message and form, on one record
Phone, WhatsApp, web and email land on the right person, in the order they happened.
Works the recall list
Everyone due their next appointment, reached in time.
Books into your diary
Straight into the slots you already run.
Consent-first, always
Checked before any call, at sensible hours. Opt-outs stay out.
Answers in any language
In the person's own words, translated onto the record.
Hear it for yourself
Leave your number and Odjo calls you straight back.
Sits alongside your PMS
It runs the front desk. Your systems stay exactly as they are.
Hear it for yourself
Don’t take our word for it. Let it call you.
Leave your number and Odjo calls you back with a short front-desk demo for a person. We call once, only for this.
Questions
The questions practices actually ask.
Yes. People dial the same numbers as always. Nothing changes.
It hands over to a person, and the team is notified.
No. Clinical or sensitive questions always go to a person.
Consent is checked, calls are at sensible hours, opt-outs stay out.
No. It sits alongside your system and books into your existing diary.
Most practices are live within a week or two.
Tell us how your desk works.
We’ll show you the rest.
Book a demo and we will show you what Odjo would do with your desk.
Free 30-minute call · Set up with your own numbers