Odjo is an AI front desk for your practice, configured to how you work. Every call, message and form in one place, against the right person.
The voice receptionist
Odjo picks up every call in under a second, day and night, in more than 20 languages. Configured to your practice: your services, your diary, your wording.
However many calls land at once. Never a busy tone, never voicemail.
More than 20 languages, spoken naturally. The transcript lands on the record in English.
It knows your services, prices and hours at every site, and answers each caller correctly. Not a phone tree, not a script.
It hears what the caller needs, then books it or passes it on with full context. Anything clinical or sensitive goes straight to a person, and the team is notified.
It sits alongside the system you already run. Your diary and your records stay exactly where they are.
The gap
One desk, every channel
Four channels in ten minutes, on four systems, while someone is with a person. One person on the desk, and no single place holds it all.
One thread
Phone, text, web chat and walk-in gathered on one thread, with full call transcripts. Whoever picks it up sees the whole history.
Called about an appointment. Asked for this week.
Enquiry created · matched to Piotr Nowak
Booked with the practitioner · Wednesday 2pm
Rescheduled online to Thursday
Attended. Next next appointment set.
They ring, then text, then walk in. It all lands in one place.
Where did the Piotr Nowak enquiry get to? Open the thread.
Intake
Phone, text, web chat, email and documents. Five ways a person reaches you, and one diary they all book into.
Answered immediately, however many land at once. Books into the diary live; hands over to a person when it should.
The message a person sends from the car park. It replies in their language and keeps it all on one thread.
The enquiry that comes in at 9pm from your website. It books while they are still on the page.
The longer email with three questions in it. It pulls out what is being asked and drafts a reply for the desk.
The referral or form a person sends over. It attaches to the right thread and pulls out the details the desk needs.
Triage
Two land at the same moment. One sounds like an emergency. One needs two diaries. Odjo reads each one, decides how urgent it is, and books it with the right person, or signposts it under the practice's own escalation rules.
The lines open. Scroll to follow the morning.
Listening on every channel
“Anything that sounds like an emergency is signposted to 999 or A&E under your own escalation rules, and a person on the team is alerted straight away.”
Odjo never diagnoses. It follows the practice's own escalation rules and signposts.
It never books over blocked time, and a person can override any of it.
No more 8am rush. The calls still come at eight. Every one is answered, triaged and booked, or signposted, so nobody at the desk is fighting the phone.
An illustrative morning: six enquiries arrive between 08:31 and 08:38, two of them at the same moment. Each is stamped emergency, urgent today or routine, then booked into the right team member’s diary. A real emergency is signposted to 999 or A&E rather than booked.
The recall list
The recall list is the easiest thing to let slide. A small team works the top by hand; the rest quietly ages. These are people who would have come back.
+ 42 more due, still waiting to be called
By hand, only the top of the list gets reached. Most people due are still waiting.
An illustrative worklist where each row is one person due their next appointment. Worked by hand, only the top of the list is reached and most stay waiting. With Odjo, the whole list is booked, top to bottom.
Consent is checked before anyone is called. No agreement, no call.
Calls happen at reasonable times of day, never late or early.
Anyone who opts out of calls is flagged, and never called again.
Every site
Each practice has its own inbox on different systems. Head office sees all of them; a site manager sees only their own.
Works with what you run
No migration and no rip-and-replace. Odjo handles the front desk and hands the booking to the system you already use to run the practice.
Built to connect with
What you already run
Odjo connects through the API your practice software already has. Connections are set up per practice, so tell us what you run and we’ll confirm what is possible.
Ask it anything
Ask a plain question about your people and sites. Get an answer from your own information.
The whole front desk
Phone, WhatsApp, web and email land on the right person, in the order they happened.
Everyone due their next appointment, reached in time.
Straight into the slots you already run.
Checked before any call, at sensible hours. Opt-outs stay out.
In the person's own words, translated onto the record.
Leave your number and Odjo calls you straight back.
It runs the front desk. Your systems stay exactly as they are.
Hear it for yourself
Leave your number and Odjo calls you back with a short front-desk demo for a person. We call once, only for this.
Questions
Yes. People dial the same numbers as always. Nothing changes.
It hands over to a person, and the team is notified.
No. Clinical or sensitive questions always go to a person.
Consent is checked, calls are at sensible hours, opt-outs stay out.
No. It sits alongside your system and books into your existing diary.
Most practices are live within a week or two.
Book a demo and we will show you what Odjo would do with your desk.
Free 30-minute call · Set up with your own numbers
